These Terms and Conditions govern your use of Florist Finchley’s online platform and services for flower delivery across Finchley and surrounding regions. By placing an order with Florist Finchley through our website, you agree to these terms. Please read them carefully before proceeding with your purchase.
These terms and conditions apply to all online orders and services provided by Florist Finchley, herein referred to as "we", "our", or "us". Reference to "you" or "your" means the customer or user placing an order via our website. These terms apply to purchases and deliveries made to addresses throughout Finchley and neighbouring areas as specified on our website.
2.1 Placing Orders: Orders are placed via our online website. You will be required to select the desired product(s), provide delivery details, and submit payment information. Please ensure all order details are correct before submission, including delivery address, recipient information, and your message (if included).
2.2 Order Acknowledgement: Once your order has been placed, we will send an order acknowledgement to the email address you provide summarising your order details. Please double-check this summary and contact us via the website if there are any immediate errors.
2.3 Acceptance of Orders: All orders are subject to acceptance by Florist Finchley. If, for any reason, we are unable to fulfil your order (for example, due to unavailability of certain flowers), we will notify you as soon as possible and offer alternatives or a full refund.
2.4 Minimum Age: You must be at least 18 years old to place an order via our website.
3.1 Product Representation: While we endeavour to accurately display our arrangements and flower products, natural variations may occur. Images used are for illustration purposes only. Actual arrangements may differ due to seasonal availability and supply fluctuations.
3.2 Substitution Policy: Should your chosen flowers be unavailable (for example, due to seasonality), we reserve the right to substitute blooms with similar flowers of equal or greater value and quality, maintaining the style and colour of your selection wherever possible.
4.1 Delivery Areas: We offer flower delivery throughout Finchley and neighbouring regions as listed on our website. If you are unsure whether your desired delivery location is covered, please consult our delivery information page prior to ordering.
4.2 Delivery Times: We strive to deliver on your specified date, subject to availability and other circumstances beyond our control (such as adverse weather or road disruptions). Standard delivery windows are shown at checkout. We do not guarantee specific delivery times unless a timed delivery is explicitly selected and paid for where available.
4.3 Delivery Instructions: Please ensure full and accurate delivery information is provided. For residential addresses, if the recipient is unavailable, we may leave the flowers with a neighbour or in a safe place and notify the recipient. For business addresses, deliveries may be left at a reception or mail area.
4.4 Failure to Deliver: If we are unable to deliver due to inaccurate details, or if there is no safe location to leave the flowers, additional re-delivery charges may apply. If re-delivery cannot be arranged, the order will be considered fulfilled and non-refundable.
5.1 Accepted Payment Methods: We accept payment by most major credit and debit cards. Full payment is required at the time of order placement.
5.2 Pricing: All prices listed on our website are in GBP (£) and include VAT where applicable. Delivery charges, if any, will be presented at checkout before you confirm your order.
5.3 Payment Security: Online payments are processed securely using encrypted technology. Florist Finchley does not store entire payment card details after the transaction is completed.
5.4 Non-Authorisation: If payment cannot be processed or is not authorised, your order will not be accepted. In such cases, we recommend contacting your payment provider or using an alternative payment method.
6.1 Cancelling Orders: Requests to cancel or amend an order must be made as soon as possible. Orders can only be cancelled free of charge if notice is given at least 24 hours before the scheduled delivery. Because flowers are perishable and may be prepared in advance, cancellations made less than 24 hours before delivery may not be accepted, or may be subject to an administrative fee and the cost of any perishable items purchased on your behalf.
6.2 Amendments: If you wish to change the delivery address, date, or message, please contact us promptly through our website. We will do our best to accommodate amendments up to 24 hours before delivery, but cannot guarantee changes can always be made.
6.3 Refund Process: Any refunds due will be processed promptly and returned to your original method of payment. Please allow up to 5 working days for refunds to appear in your account.
7.1 Perishable Nature: Flowers and floral arrangements are perishable items and are not eligible for return under standard distance selling regulations unless they are damaged or faulty on arrival.
7.2 Damaged or Faulty Flowers: If your flowers arrive damaged or do not meet your expectations for quality, please notify us via our website within 24 hours of receipt, providing a clear image of the item. We may offer a replacement or full refund if the item is deemed unsatisfactory.
7.3 Complaint Handling: We take customer satisfaction seriously. All complaints will be dealt with in accordance with our standard customer service processes. Please contact us using the appropriate form on our website with full details so we can address your concern swiftly.
8.1 Loss or Damage: Florist Finchley cannot accept liability for any indirect or consequential loss, damage, or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us regarding our products or services.
8.2 Maximum Liability: Our maximum total liability to you under these Terms and Conditions shall be limited to the amount paid by you for the goods and services in question.
8.3 Force Majeure: We shall not be liable for any delay or failure in performing our obligations under these Terms and Conditions as a result of events outside our reasonable control, for example, weather disruptions or industrial action.
9.1 All content, images, and materials on the Florist Finchley website remain the property of Florist Finchley or our suppliers. No material may be copied, reproduced, or downloaded without express written consent.
10.1 You agree to use the Florist Finchley website for lawful purposes only. Unauthorised use, fraudulent orders, or automated access to the site is prohibited.
Your privacy is important to us. All personal data you provide is treated as confidential and processed in line with data protection law. Data is collected to process your order and deliver our services. Further information is available in our privacy policy.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to our online flower delivery services in Finchley and surrounding areas shall be subject to the exclusive jurisdiction of the English courts.
Florist Finchley reserves the right to revise these Terms and Conditions at any time by updating this page. Changes will not apply retrospectively to orders placed before the update. Please review these terms periodically to ensure you remain informed of any changes.
These Terms and Conditions apply to all customers ordering flower delivery to Finchley and the local communities we serve. Should you have questions about specific delivery locations included within our service area, please consult the delivery information on our website prior to ordering.
Should any part of these Terms and Conditions be found invalid or unenforceable, the remaining terms shall remain in full effect. These Terms and Conditions constitute the entire agreement between you and Florist Finchley concerning online flower delivery services in Finchley and surrounding areas.
Thank you for choosing Florist Finchley for your online flower delivery needs throughout Finchley and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finchley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
