At Florist Finchley, we pride ourselves on delivering the freshest flowers throughout Finchley and the surrounding areas. As a trusted local florist, we’re committed to ensuring our flowers brighten your home or business with unrivalled beauty and freshness. If, for any reason, your experience does not meet expectations, we are here to put things right.
If your flowers or arrangements arrive damaged or do not meet the high standards we promise, please notify us as soon as possible—ideally within 24 hours of delivery. We may request clear photographs of the damaged flowers or packaging in order to assess the issue and offer the most suitable resolution. This helps us improve our services and ensures you receive the quality you deserve.
We guarantee that our flowers are hand-selected and at their freshest when they leave our Finchley shop. Under normal home or office conditions and with proper care (following the care instructions provided), your flowers should remain vibrant for a minimum of five days from delivery. Should your flowers wilt or deteriorate within this timeframe, please get in touch so we can investigate and offer a fair solution.
Your satisfaction is at the heart of what we do as your trusted Finchley florist. If your order arrives in unsatisfactory condition, or does not last as promised within the stated freshness window, you may be eligible for a partial or full refund, or a replacement bouquet. Our team will assess your case based on the provided evidence and your description of the issue. We strive to process refunds and send replacements as quickly as possible.
Please be aware that flowers are perishable products, and their longevity can be influenced by factors such as ambient temperature, handling after delivery, and following care instructions. While our fresh flowers guarantee covers normal use, it may not apply if instructions are not followed or if external conditions cause premature wilting.
We want you to feel confident when ordering flowers with us, so we take complaints seriously. If you are unhappy with our service or products, please contact us promptly with your order details and a description of the issue. Our customer care team will review your complaint thoroughly and respond as soon as possible, typically within two working days. We are committed to resolving any issues in a fair, transparent, and friendly manner.
Florist Finchley is dedicated to serving both households and businesses in Finchley and nearby. Our reputation is built on reliability, quality, and personal service. We appreciate your trust in choosing us as your local florist, and we always strive to exceed your expectations. If you ever have concerns or feedback about your flowers, please let us know—we’re happy to help and always here to listen.
Thank you for choosing Florist Finchley. Our team looks forward to delighting you with fresh, beautiful flowers every time!
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